Terms & Conditions

 

When hiring through Baboodle you are agreeing to enter into a binding contract with Baboodle. You can download the full Hire Agreement here.

 

Definitions: 

 

Billing Date

The Billing Date is the date of each calendar month that the Monthly Fee will be due, excluding the first Monthly Fee which happens at the point of checkout. This date is determined by the day of the month in which the item is delivered, and remains the same day of each month thereafter unless changed under the terms of this agreement.

 

Cancellation Charge

The cancellation charge is the amount you must pay when ending your Rental Plan early, if you have committed to a fixed term. It is calculated as the difference between the total you have paid under the Rental Plan in question so far, and the total amount that would have been due if you were only renting up to the date that you wish to cancel.

For example: you have rented a pram for 3 months at a cost of £37 a month. The cost to rent the pram for 1 months is £42 a month. If you choose to cancel after 1 month, the Cancellation Charge would be the difference in the monthly fee multiplied by the number of months you have rented the pram for. In this instance it would be £42 - £37 = £5 * 1 month = £5.

If you would like to cancel your order prior to receiving it you will be charged a cancellation fee of £10 to cover costs to us from our payment provider. Alternatively, we can change your item and / or delivery date free of charge. 

 

Minimum Rental Period

The Minimum Rental Period is the time you choose to rent the item for. You select this timeframe at checkout and is confirmed in the confirmation email you receive upon completion of the transaction.

 

Monthly Fee

The Monthly Fee is the amount you pay each month in exchange for renting the item during the Rental Period. It is payable monthly in advance. The amount due is laid out during the checkout process on the Platform, and also in the confirmation email you receive once you’ve transacted. The first Monthly Fee is taken at the point of checkout. The second Monthly Fee is taken one calendar month after the item is delivered and subsequent Monthly Fees are taken on the same date each month thereafter.

 

Rental Plan

Refers to the agreement to rent an item from Baboodle which you enter into by transacting to rent through the Baboodle website. This may be a fixed term or a rolling contract.

 

The Platform

Means the Baboodle website at www.baboodle.co.uk.

 

The Terms of Use:

 

Contract

By creating a Baboodle account or entering into any form of transaction with Baboodle, you are agreeing to these terms of service. You agree that an account will be made for you with Stripe using the same details, in order to allow you to use the Baboodle service. Stripe handles the payments of your transaction.

 

Changes to the terms

We may revise these Terms and Conditions from time to time but the most current version will always be at https://baboodle.co.uk/pages/terms-conditions.

 

The Lease

Baboodle is leasing you equipment in accordance with the terms set out in this Agreement. You agree to uphold your obligations of any Rental Plan which you commit to on the website. If you enter into a rental plan you are obliged to pay your Monthly Fees for your Minimum Rental Period. Baboodle has the right to cancel a contract and refund the payment before dispatch of the goods if they decide that the customer has not met their minimum verification requirements or if the item is out of stock. The Lease commences on the date you make your first payment to Baboodle, and will continue indefinitely until your item is returned.

 

Ownership

Commencement of a Rental Plan does not constitute a change of ownership of the goods Baboodle to the customer. The equipment is not to be used as security in any manner.

As long as all payments are made inline with the terms set out in this Agreement and no default has occurred, we will not disturb your quiet and peaceful possession of the Equipment or your unrestricted use of the Equipment for the purpose for which the Equipment was designed.

 

The Rental Item

Condition: All Baboodle items are carefully selected and maintained to ensure they are safe, clean, and fully functional. As part of our commitment to sustainability, many items are gently used. This means you may notice small signs of wear, but nothing that affects safety, performance, or overall appearance.

Wear and Tear: Reasonable wear and tear is expected during the rental period. This includes minor cosmetic scuffs or signs of use that naturally occur with careful handling. Excessive damage, neglect, or misuse may result in repair or replacement charges, as outlined in our Loss and Damage policy.

Item Colours: While we make every effort to display product colours accurately on our website, we cannot guarantee that the colour you receive will exactly match what is shown. Variations may occur due to lighting, screen settings, or stock availability. By renting with Baboodle, you acknowledge and accept that the item delivered may differ slightly in colour from the images provided.

Packaging: To reduce waste and keep costs affordable for our customers, we reuse packaging materials whenever possible. This includes shipping boxes, protective wrap, and other packing supplies. While packaging may not always appear brand new, it is always clean, secure, and fit for purpose.

 

Pre-rental checks

In order to protect ourselves, and our existing members, we perform pre-rental checks on new members. 

One of these checks is a search of your record at credit reference agencies. This is a 'soft search' and won’t impact your credit score. By accepting these terms and conditions you accept that there will be a credit check carried out using your personal information. You can read more about our credit checks here. 

We endeavour to carry out these checks as quickly as possible, and will always aim to let you know within three working days if we are unable to fulfil your order.  Sometimes we will contact you with a request for further documentation if we are unable to verify your information.

We reserve the right the reject orders for any reason in order to prevent fraud and to manage our business risk.

 

Delivery

Delivery of the item marks the beginning of your Minimum Rental Period. The item will be delivered upon successful  payment of your first Monthly Fee plus any associated delivery charges displayed at checkout. There is no fee charged for the period between checkout and the delivery date.

Lead Times and Delivery Dates
We always aim to ship your order to arrive with you on your preferred delivery date. However, our delivery times are dependent on the availability of stock and the courier partners we use, and we cannot guarantee delivery on the specified date. Delays may occur due to stock availability or third-party courier delays, which are beyond our control. If your item does not arrive on your preferred delivery date, you will still be bound by the terms of this contract. For this reason, we always advise allowing sufficient lead time when selecting your delivery date.

Checking your item on arrival

All Baboodle items are thoroughly inspected and cleaned prior to dispatch to ensure they are safe, hygienic, and in good working order. We kindly ask that you inspect the item upon delivery to confirm it meets your expectations and is free from any damage or defects.

If you notice any issues or are dissatisfied with the condition of the item, you must notify us at hello@baboodle.co.uk within 48 hours of receiving the item and before using it. This allows us to address the issue promptly and ensures transparency for both parties.

By using the item, you confirm that you have inspected it and accept it as being in satisfactory condition for use. Once the item has been used, it will be deemed to have been accepted in the condition in which it was received.

This process helps us maintain high standards and fairness for all Baboodle members.

Packaging

We reuse boxes where we can. That means the box your item arrives in might not look brand new, but rest assured, it’s always clean, secure, and perfect for protecting your item. This reduces unnecessary waste and keeps Baboodle as sustainable as possible. It also keeps the price of your items as low as they can be (boxes are expensive!).

Return Collections

At the end of the rental period, you are responsible for ensuring that all hired items are returned to us in the condition they were received (allowing for fair wear and tear).

Where we arrange a courier collection on your behalf, you must make reasonable efforts to facilitate the return, including but not limited to:

• Making the items available for collection within a reasonable timeframe and window;

• Being available during the agreed collection slot;

• Following return instructions provided (e.g. packaging the item and applying a label where required, unless otherwise agreed);

• Cooperating with reasonable alternative collection methods, such as longer time windows or drop-off points, where standard collections have failed.

We work with trusted third-party couriers to make collections as seamless as possible. However, once a collection is booked, it is managed by the courier directly. This means we’re not able to guarantee exact collection times, nor can we accept liability for delays, missed pickups, or courier errors outside our control.

If a collection fails, we’ll work with you and the courier to resolve the issue, rebook the collection, or explore alternative solutions such as using a different courier, offering a drop-off option, or finding another workaround that suits you.

However, if you decline multiple reasonable options - such as a longer collection window, a different courier, or a drop-off - we may treat the item as unreturned.

If an item is not returned due to refusal to cooperate with reasonable return arrangements, or if item is knowingly allowed the item to be lost, stolen, or disposed of (e.g. by leaving it in a location where it is likely to be removed), we reserves the right to charge the customer up to the full replacement value of the item.

We will not be liable for any charges incurred by the customer as a result of failed collection attempts caused by the customer’s unavailability or failure to follow agreed instructions.

 

Return Packaging

Please make sure you keep your box to return your item in. Any discarded boxes will be subject to a replacement box fee. This will simply be the additional cost to us to replace the box and any further shipping costs we might incur.

Any problems just let us know at hello@baboodle.co.uk.

The end of the Contract

When the Minimum Rental Period has ended, you agree to move onto a rolling contract unless you notify us that you would like to end the contract at the end of the Minimum Rental Period. You must notify us of your intent to cancel the contract no later than 5pm (BST) on the working day prior to your next Billing Date. Your next payment will come out on the normal Billing Date if we have not received your item back before the Billing Date. However, we do allow a 5 day transit period, and this payment will be refunded if we receive the item back within 5 days of the Billing Date. 

Once the Item is returned, your Rental Plan has ended and no further Monthly Fees will be taken for the Item in question. If an item is not returned, you will be moved to a rolling contract Monthly Fee will be processed on your usual Billing Date. Thereafter, payments will be taken on the same schedule as the original Rental Plan with the same Monthly Fee, on the same Billing Date. 

Late Fees For Rolling Rentals

If your item is not returned by the end of your Rental Plan, including the 5-day grace period following your Billing Date, your rental will automatically continue, and you will be charged at the same rate as your current plan until the item is returned.

• 5-Day Grace Period: If the item is returned within 5 days of your next Billing Date, the next Monthly Fee will be automatically refunded.

• Payment: Charges will either be taken automatically from your saved payment method, or will be invoiced and payable within 48 hours. By accepting these terms, you consent to Baboodle continuing to charge you in this manner.

 

Late Fees For Fixed Term Rentals

If your item is not returned by the date you selected as your return date, your rental will automatically continue, and you will be charged on a daily basis until the item is returned or deemed lost.

• Daily Rate: The daily rental rate will be calculated based on what the cost would have been had you selected a longer rental period at checkout. For example, if extending your rental from 10 days to 14 days, your daily charge will reflect this adjusted rate.

• Ongoing Billing: Billing will continue until one of the following occurs:

  • The item is returned to Baboodle and received in acceptable condition.

  • The item is deemed lost or unreturned after 30 days, at which point you will be charged the full replacement value, less any fees already paid.

• Payment: Charges will either be taken automatically from your saved payment method, or will be invoiced and payable within 48 hours. By accepting these terms, you consent to Baboodle continuing to charge you in this manner.

If you anticipate any delay in returning the item, please contact us as soon as possible to avoid any confusion or additional charges.

 

Early Termination

If you decide you do not wish to proceed with the Rental Plan, you may cancel it within 14 days of the item being delivered to you and receive full refund less delivery and return costs, provided that:

• Baboodle receive the item back within 14 days of it being delivered to you;

• the item is returned in the exact condition in which it was delivered with the same packaging undamaged.

After this 14 day grace period, if you wish to terminate your Rental Plan earlier than the stated Minimum Rental Period you must pay a Cancellation Charge and return the item. The cancellation charge is calculated as the difference between the total you have paid under the Rental Plan in question, and the total amount that would have been due if you were only renting up to the date that you wish to cancel. Please note, shorter rental periods have higher rates so this figure will be unlikely to be proportionate to your existing Monthly Fee pro rata. To learn what your cancellation charge would be, please contact us and we will provide it for you.

If you cancel at any time between delivery and the Minimum Rental Period, then you will be liable for the full cost of the return delivery or shipping of your item.

Upon receipt of the funds and the item, your Rental Plan will be terminated and no further Monthly Fees will be taken. If the item is not returned in this timeframe, the Rental Plan will resume with the missed payment being immediately taken and Monthly Fees will continue until the item is received.

 

Use of the Equipment

The customer agrees to use the equipment in a good and careful manner and will comply with the manufacturers requirements and recommendations respecting the Equipment and within any applicable law, whether local, state, or federal respecting the use of the Equipment, including but not limited to, environmental and copyright law.

 The Equipment will be used for the purpose for which it was designed and not for any other purpose.

Unless the you obtain the prior written consent of Baboodle, you may not alter, modify, or attach anything to the equipment unless the alteration, modification or attachment is easily removable without damaging the functional capabilities or economic value of the equipment.

 

Warranties

The Equipment will be in good working order and good condition upon delivery. The Equipment is of merchantable quality and is fit for the purpose.

 

Loss and Damage

You agree to keep the equipment in good repair, appearance and condition, moral and reasonable wear and tear excepted.

To the extent permitted by law, you will be responsible for risk of loss, theft, damage, or destruction to the Equipment from any and every cause.

Once the item has been returned it will be assessed by our team for any damage caused against the Condition Report produced at the beginning of the rental period.

If the Equipment is not in good repair, appearance, and condition when it is returned to the us, we may make such repairs or may cause such repairs to be made as are necessary to put the Equipment in a state of good repair, appearance and condition, normal wear and tear excepted. We will make the said repairs within a reasonable time of taking possession of the Equipment and will give you written notice of any invoices for the said repairs, and you agree to pay for any amounts they deem due within 7 days of being notified, which will happen within 7 working days of receiving your item back.

If the item is lost or damaged beyond repair, you must provide us with prompt written notice of the total loss, and will be charged the Replacement Value.

You may, but are not obliged to, enforce any warranty that the we have against the supplier or manufacturer of the Equipment.

Price and Payment

You agree to pay:

• The full Lease Cost

• Delivery Charges

• Charges for Lease extensions

• Full costs associated with loss, theft, destruction, damage, diminution of the equipment’s value caused by damage, repair and loss of use of the equipment

• In the event of non-return, all costs associated with locating and recovering the equipment or failing this, the cost of replacing the equipment at the current recommended retail price.

 

Default

If you owe Baboodle money through the terms of these Terms of Service you agree to pay the sum promptly and not more than 48 hours from it being requested.  In the event that you do not pay the owed money within this timeframe, Baboodle may debit this amount from your card. In agreeing to these Terms you agree to allow us to do so and waive your right to chargeback this transaction with your bank. 

If you miss subscription payments and are uncommunicative with Baboodle, you agree that Baboodle can take a holding deposit or charge you up to the full value of the items you have rented. This deposit will be fully refunded upon receipt of the item, unless the item requires repair, replacement or if you do not continue to pay the remaining amount on your subscription. 

If the deposit is not able to be collected and you do not continue to pay the remaining amount on your subscription we shall be entitled to pursue you with legal action for the full retail value of the items, and your use of the platform will be permanently suspended. Non-communication will be regarded as theft and treated as such with the appropriate authorities and legal recourse.

If equipment is not returned, Baboodle reserves the right to take any and all necessary actions (including law enforcement and legal action) to locate, recover and regain possession of the equipment. You waive any and all damage occasioned by such taking of possession.

If recovery of the equipment is not possible, you will be responsible and agree to pay for the cost of replacing the equipment at their current recommended retail price.

If you breach the Terms of this Agreement by not returning the equipment or not paying for the cost of replacing the equipment, Baboodle reserves the right to take any and all measures necessary (including lawfully entering your premises and repossessing the equipment or otherwise) to terminate this agreement at any time. Any expense incurred by Baboodle in the recovery of the equipment or any fees or expenses payable by you under this contract shall be payable in full. Payment of any lesser sum than the amount due shall not discharge your obligations under this agreement.

 

Termination

Either party may terminate this  Agreement with immediate effect by giving notice to the other party if:

• the other party commits a material breach of any term of the Contract and (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified to do so;

• the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;

• the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or

• the other party's financial position deteriorates to such an extent that in the terminating party's opinion the other party's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

Without affecting any other right or remedy available to it, Baboodle may terminate this Agreement with immediate effect by giving written notice if:

• you fail to pay any amount due under this Agreement on the due date for payment; or

• there is a change of control of the Customer.

Disputes

English law will apply to all disputes and the interpretation of these Terms and Conditions. If we need to apply to court to enforce any part of these Terms and Conditions against you or resolve any other dispute between us arising from or related to your use of the Baboodle Service, we will initially seek to apply to the English courts. 

 

Non-affiliation

Baboodle's mission is centered around sustainability. By utilising the power of the circular economy, we are able to keep items out of landfill, while making a happier, healthier planet. 

However, we are not affiliated, associated, or in any way officially connected with any of the companies and/or brands mentioned on our website or their subsidiaries or affiliates, unless otherwise stated.

The names of these companies, as well as related names, marks, emblems, brands, and images, are registered trademarks of their respective owners.

If you believe any content infringes your intellectual property rights, please submit a notice to us describing such infringement.

 

Limitation of Liability

Baboodle and its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, disclaims all liability in contract, negligence, for breach of statutory duty, or under any indemnity or otherwise in connection with the Service and shall not be liable for any indirect, or consequential loss. Baboodle shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, as well as the following types of financial loss; loss of profits, loss of earnings, loss of business or goodwill in addition to the following types of anticipated or incidental losses; loss of anticipated savings, increase in bad debt and failure to reduce bad debt.

Where any matter gives rise to a valid claim against Baboodle its liability shall be limited to a sum equal to the sum paid for the Service supplied under this Agreement in the year the claim arises.

Nothing in these terms shall seek to exclude or limit liability for infringement, death, or for breach of its obligation under s12 Sale of Goods Act 1979 or s2 Supply of Goods and Services Act 1982 or fraudulent misrepresentation.

By agreeing to these terms you further agree not to make claim or take proceedings against any other person or corporation which might claim contribution or indemnity under the provisions of any statute or otherwise.

By using the Baboodle platform you understand the following:

• You knowingly and freely assume all such risks, both known and unknown, even if arising from the negligence of the releasees or others, and assume full responsibility for your participation; and,

• You willingly agree to comply with the stated and customary terms and conditions for participation. If, however, you observe any unusual significant hazard during my rental, you will remove myself from participation and bring such to the attention of Baboodle Limited immediately; and,

• You, for yourself and on behalf of your heirs, assigns, personal representatives and next of kin, hereby release and hold harmless the Releasees, with respect to any and all injury, illness, disability, death, or loss or damage to person or property, whether arising from the negligence of the releasees or otherwise, to the fullest extent permitted by law; and,

• You agree that Baboodle's suppliers will have no liability of any kind arising from or relating to these paid services terms and conditions, or your lease. 

You can view the full waiver here.

 

Indemnity

Users agree to indemnify, defend and hold Baboodle, its parents, subsidiaries, affiliates, officers, directors and employees harmless from any loss, cost, damage, claim or demand, including reasonable legal fees, made by any third party or incurred or suffered by Baboodle or its parents, subsidiaries, affiliates, officers or employees in connection with the User’s use of the Platform in breach of this Agreement.

GDRP compliance information here.